Thank you for considering ordering from Fun with Soap.
Please familiarise yourself with our process to ensure a smooth experience with us.
When you place your order online please indicate that you will be arranging your own collection by clicking on the self-collection option if you are arranging your own collection.
You will notice on our checkout form that we have listed some areas already, if you are based in those areas then select that option.  If your area is not listed please select “request quote for shipping”
Please note that the couriers charge a higher amount for Township deliveries so please request a quote for shipping.
Our couriers do not deliver to Farms, so please arrange your own collection.
If you have requested a quote for shipping PLEASE WAIT FOR THE QUOTE BEFORE PAYING!
Please note that once you have placed your order it cannot be altered or changed.  You will have to place a new order.
 
Making payment:  Please ensure that you use your ORDER  number as your reference when making payments.
Please do not place an order if you do not intend paying for it.  You will be redflagged for future orders.
Orders not paid for within 3 working days will automatically be cancelled and you will have to place a new order.
Once we have received your payment and it reflects in our account, your order will be packed and dispatched.  Delivery is usually within 1-3 working days.
A tracking number will be forwarded to you once dispatched.  PLEASE WAIT for the tracking number before questioning the status of your order.  Once you have received the tracking number and the courier details you can follow up with the courier as to the whereabouts of your package.
Online orders – Self Collection
Please pay via payfast so that we can speed up your order for collection and allow us 1 day to pack your order.
If you have requested a quote for shipping and the method selected for you is via Pargo, this means your order will be delivered to your nearest clicks store for your collection.
We make every effort to ensure that orders are packed correctly so if our staff are not given the opportunity to double-check the orders properly before they are dispatched mistakes can occur.  Please allow our staff to do their jobs efficiently and accurately by giving us the time to ensure accuracy.
South Africa is presently experiencing high levels of protest action and our couriers have asked that we be patient as some roads are been blocked.
If you are nervous about your parcel getting lost please add 2.5% to your payment and request us to insure your parcel.  Fun with Soap does not take liability for lost or damaged parcels.
If you do not wish to order online you are more than welcome to visit our store.
Address :  Shop 2, 53 Duvenhage Avenue, EDLEEN, Kempton Park, 1619
Order Collection Address:
Shop 5, 53 Duvenhage Avenue, Edleen, Kempton Park , Ext 5, 1619
Regards
Deborah